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Covid-19 Relief for Community

Communication and collaboration between teams are the biggest challenge at the moment. We at RAMSSOL Group are offering free full access for Lark to help businesses to build the necessary resources and infrastructure you need to ensure business continuity via REMOTE WORKING.

Our solution helps organizations to work across the globe effectively; and employees continue to stay engaged on a single platform, globally. Reach us and let us help you today!

Covid-19 AMS

RAMSSOL Group believe that it is our duty to help businesses become more resilient during this COVID-19 crisis. We take this commitment seriously, and we would like to provide Oracle Application Maintenance Support to ensure your business keeps running during this period.

Here are the Frequently Asked Questions(FAQs) about the package,

  • What is Lark?
    Lark is the next-generation collaboration suite that enables teams to do their best work together. The suite primarily consists of Lark Messenger, Lark Docs, Lark Calendar, Lark Video Conferencing, as well as Lark Workplace which integrates third-party applications. All functionalities are deeply integrated into a single app and can talk to each other.
  • Who can download Lark?
    You can download it in the following ways: For Windows and Mac version: please download it from here. For Android and iOS version: please search Lark in the app store and download it.
  • What is the difference between the Free and Enterprise version?
    Free and Enterprise versions offer the same features except for storage capacity and support. Free version storage is only up to 200GB, whilst Enterprise version provides unlimited storage capacity. On top of that, priority support 24/7 is available for Enterprise version users, but Free version users can only reach the support team during Monday - Friday from 10:00 - 19:00. Read more here.
  • How to join a team?
    If you don't have a Lark account: Ask the team Admin to invite you in any of the following ways: by inviting your phone number, by sharing the Team Code / Invite QR Code / Invite Link with you. You can then: Download the Lark app and enter the Team Code or scan the QR code during sign-up. Or, just open the Invite Link or QR code in any browser (You can use any QR code reader). Verify your contact info on the web page, and then download and log in to Lark. If you already have a Lark account: You can still join a team using the Invite Link or QR code. Once you've verified your contact info on the web page, you can go back to your Lark, and: 1. If your current account is associated with the same phone number as the invited one, simply switch to the new team by clicking the team's icon in the left side navigation bar. On mobile, click your profile photo to reveal the navigation bar. 2. If your current account is NOT associated with the invited phone number, then just log out of your existing account on Lark, and log in with the phone number that you filled out on the web page just now. To log out, Click your Profile Photo - Settings - Accounts & Devices - Log out
  • How can I activate my account when using Lark for the first time?
    If your account has already been added to the company in Admin, you can log in directly. If you are notified that your account is not bound to any organization, the company administrator must first add you as a user in Admin - Contacts - User and Department.
  • What is the difference between Docs and Word, and what features are supported?"
    Docs not only contains the common features of Word but also offers a platform for collaboration. You can share files in Docs with colleagues, edit online with multiple users at the same time, and insert forms, polls, videos and other content. Docs is more powerful and convenient than ordinary documentation tool.
  • How can I add users outside my team as contacts?
    You can add them as external contacts. The specific steps are as follows: 1. Find Your QR code or link. Mobile app: Click your profile Photo - My QR Code. You will find both your QR code and link there. Desktop: Click your profile photo - Add Contacts, and you can choose to share your link or QR code 2. Share the QR code or link with your friends to invite them to Lark. Once they accept your invitation, you can find them in Contacts - External Contacts or simply by searching their names. Note: The person to be added needs to enable Allow people to add me by chat or QR code & profile link in Settings - Privacy, otherwise they cannot receive your invitation.
  • I’m interested to explore more about Lark. Can you assist me?
    Reach us at

Do reach out to us at should you need any further clarification.

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