In RAMS, our Luminous Team commits to bring solution (light) to advance all our customers thru People Technology with the key principles of making people Engage, Collaborate and Improve in their day-to-day business process through technology.


  1. Project Management

  2. Problem Management

  • Issue management services; reporting, prioritization, analysis and modification analysis.

  • Compliance to Standards and Methodology

  • Documentation

  • Onsite/Off Site Support

  • Monthly Reporting

  • Complete transition of activities and processes upon expiry of contract

  • Support and maintenance for people technologies that covers all integration points from other third parties which includes error fixing and patches of the software with related materials, procedural questions, recovery and backup information and general consultation where any specific application applies

  • Monthly review session to update, achievement, issues and provide recommendations. The updates and recommendations should include new patches/upgrades available.

  • 24 hours Web Based Ticketing Tracking System

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term of use


B-04-05, Tamarind Square
Persiaran Multimedia 63000 Cyberjaya, Selangor

+603 8800 6611

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Ramssol refers to one or more of Ramssol Group (RG), its global network of member firms, and their related entities and each of its member firms and related entities are legally separate and independent entities, which are not obligated or bound to each other in respect of third parties. RG, RG member firm and related entities is liable only for its own acts and omissions, and not those of each other. RG does not provide services to clients.

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